Fluent Support Pro v2.4.0 Plugin
Fluent Support Pro is a powerful support ticketing system designed specifically for WordPress websites. It provides fast, reliable, and efficient customer support to various entities, including online shops, digital agencies, support agents, entrepreneurs, and service providers.
Core Features of Fluent Support Pro Plugin
- Product-based support: Fluent Support allows users to assign tickets based on product categories. This means that customers can get the right support from the right team.
- Automated reply: With Fluent Support, users can set up automated replies to frequently asked questions. This feature saves valuable time and keeps customers engaged.
- Performance tracking: The system tracks ticket progress, so users know where they stand in terms of support requests.
- Superfast SPA: Fluent Support uses VueJS & REST API, making it superfast and easy to navigate. Users can switch between pages without any delay.
- Custom fields: Fluent Support comes with custom fields such as checkbox, radio choice, WooCommerce orders, and other fields to collect additional customer information.
- Efficient workflow: The system automates workflow based on user activities, allowing users to focus on other activities while customer support takes less time.
- Customer details: Fluent Support shows customer details alongside each ticket, giving support staff an overview of purchase history, LMS progress, or CRM profile.
- Email support: Customers can open support tickets via email without signing up. The tickets are managed from the admin dashboard.
- Better team collaboration: Fluent Support ensures efficient support team communication with internal notes. Saved replies for repetitive tickets save countless hours of effective work hours and faster ticket replies.
What’s New (Changelog) in Fluent Support Pro v2.4.0
= 2.4.0 (Date: September 15, 2026) =
* Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
* Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
* Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
* Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
* Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
* Added: Date range custom field type (Pro) — one field for start and end dates
* Added: Category(Post) filter for Knowledge Base article suggestions (Pro)
* Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
* Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
* Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
* Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
* Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically
* Improved: Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
* Improved: Consistent input and select heights in the admin UI; scoped date-range picker styles
* Improved: Report stat numbers now use thousand separators
* Improved: Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
* Improved: (MCP) Silent close option for the close-ticket tool
* Fixed: Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
* Fixed: Business Boxes report showing waiting tickets from the wrong mailbox
* Fixed: Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
* Fixed: Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
* Fixed: Duplicate Cc line on the first message of a ticket thread
* Fixed: Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
* Fixed: Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
* Fixed: Inline attachments without a placeholder are now visible in the ticket thread (Pro)
* Fixed: Ticket category ordering and stale category IDs in custom field options (Pro)
* Fixed: Security through ongoing audits and hardening.
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