Fluent Support Pro v2.4.5 Plugin
Fluent Support Pro is a powerful support ticketing system designed specifically for WordPress websites. It provides fast, reliable, and efficient customer support to various entities, including online shops, digital agencies, support agents, entrepreneurs, and service providers.
Core Features of Fluent Support Pro Plugin
- Product-based support: Fluent Support allows users to assign tickets based on product categories. This means that customers can get the right support from the right team.
- Automated reply: With Fluent Support, users can set up automated replies to frequently asked questions. This feature saves valuable time and keeps customers engaged.
- Performance tracking: The system tracks ticket progress, so users know where they stand in terms of support requests.
- Superfast SPA: Fluent Support uses VueJS & REST API, making it superfast and easy to navigate. Users can switch between pages without any delay.
- Custom fields: Fluent Support comes with custom fields such as checkbox, radio choice, WooCommerce orders, and other fields to collect additional customer information.
- Efficient workflow: The system automates workflow based on user activities, allowing users to focus on other activities while customer support takes less time.
- Customer details: Fluent Support shows customer details alongside each ticket, giving support staff an overview of purchase history, LMS progress, or CRM profile.
- Email support: Customers can open support tickets via email without signing up. The tickets are managed from the admin dashboard.
- Better team collaboration: Fluent Support ensures efficient support team communication with internal notes. Saved replies for repetitive tickets save countless hours of effective work hours and faster ticket replies.
What’s New (Changelog) in Fluent Support Pro v2.4.5
= v2.4.5 (Date: October 09, 2026) =
* Added: Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
* Added: Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
* Added: Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
* Added: Bulk actions to change priority or product, reopen tickets and remove tags
* Added: Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
* Added: Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
* Added: Inbox From name can be the inbox name, the replying agent or a custom template
* Added: MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
* Added: `fluent_support/agent_feedback_received` action when a customer rates a reply
* Improved: An agent reply is held for review when the customer wrote again while it was being typed
* Improved: Agent signatures now come from the {{agent.signature}} smartcode in email templates
* Improved: Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available
* Improved: Agent-initiated tickets read like an email from the agent
* Improved: Faster dashboard, agent list and ticket view; all API dates in site time
* Improved: Collapsible settings sidebar and translation coverage across the admin and portal
* Fixed: Approved drafts are sent as their author, not the approver
* Fixed: Importers calculate reply, first response and close times correctly
* Fixed: Activity log cleanup deleted every log when retention was set to 0
* Fixed: Auto-close without a response skipped close emails and workflows (Pro)
* Fixed: Dropbox and Google Drive uploads failing after a token refresh (Pro)
* Fixed: Security through ongoing audits and hardening.
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