Thank you for choosing GPLAstra. We are committed to providing reliable access to curated, GPL-licensed WordPress themes, plugins, and web development resources. Please read this Refund Policy carefully before subscribing to any membership plan.
Digital Membership Subscription Model
GPLAstra operates exclusively as a digital membership subscription service that grants members access to our repository of restricted GPL-licensed digital items. Please note:
- No Individual Product Sales: We do not sell individual themes, plugins, or standalone commercial software licenses. All paid services are membership subscriptions that grant access to our digital repository.
- Instant Digital Access: Because membership grants immediate, unrestricted access to download digital files upon successful payment, memberships are generally non-refundable once activated and accessed.
Eligibility for Refunds
We review refund requests fairly on a case-by-case basis. You may be eligible for a full or partial refund in the following situations:
- Billing or Payment System Error: You were charged twice for the same membership period, or your account was charged due to an automated payment gateway error.
- Membership Activation Failure: Your payment was successfully processed, but your membership access was not activated, and our technical support team was unable to resolve the issue within 24 hours of your notification.
- Corrupted or Defective File Archive: A file downloaded from our repository is demonstrably corrupted, incomplete, or damaged, and our support team is unable to provide a functional replacement archive within 48 hours of reporting.
Non-Refundable Situations
Refunds will not be granted in the following scenarios:
- You changed your mind after subscribing, no longer wish to use the service, or did not use your active membership.
- You expected official developer license keys or API keys for automatic updates (all items are distributed under GNU GPL; author license keys and vendor-exclusive cloud services are not included).
- You lack the technical knowledge to install, configure, or use WordPress themes or plugins on your server.
- The item conflicts with your specific hosting environment, PHP version, server configuration, or other third-party plugins installed on your site.
- You claim a file is non-functional but fail to provide reasonable diagnostic details, screenshots, or error logs to enable our team to investigate.
How to Request a Refund
If your situation meets the eligibility criteria above, please contact our support team within 7 calendar days of your transaction date:
- Email: [email protected]
- Required Information: Your registered account username, transaction ID / payment receipt, and a clear explanation of the issue (including screenshots or error logs if applicable).
Our support team investigates all requests thoroughly and will respond within 24 to 48 business hours.
Payment Processing
Approved refunds will be processed via the original payment method used (such as PayPal, Binance, or UPI). Processing times may vary between 3 to 7 business days depending on your payment provider or financial institution. Excessive or fraudulent refund claims may result in immediate membership cancellation and permanent account restriction.
Questions & Inquiries
If you have any questions or require clarification regarding this policy, please reach out to us at [email protected] before subscribing.